We are seeking an experienced and highly skilled Tier 3- IT Helpdesk Support Specialist to join our advanced technical support team. This critical role involves addressing complex IT issues that have been escalated from Tier-1 and Tier-2 support. You will provide expert-level assistance on critical infrastructure, applications, and advanced system configurations. The ideal candidate will have a deep technical knowledge of IT systems, excellent problem-solving abilities, and a strong commitment to providing top tier support.

The Tier 2 – IT Helpdesk Support will be responsible for resolving complex technical issues that have been escalated from Tier-1 support. You will support a wide range of technologies, including software, hardware, networking, and security-related incidents, ensuring timely and effective resolutions. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience with advanced IT support.

The Tier 1 – IT Helpdesk Support will be the first point of contact for end-users seeking assistance with hardware, software, and network issues. You will handle inquiries via voice, chat, email, and remote support, ensuring timely resolution and maintaining a high level of customer satisfaction. The ideal candidate will have at least 1 year of experience providing IT support in a fast-paced environment.

We are seeking an experienced and highly skilled Security Operations Center (SOC) Analyst Level 3 to join our cybersecurity team. As a SOC Analyst Level 3, you will take a lead role in managing and responding to complex and high-severity security incidents, providing expert-level analysis, and guiding the organization’s overall security operations. You will also be responsible for threat intelligence analysis, incident response coordination, and mentoring junior SOC staff. This role requires a deep understanding of cybersecurity, threat detection, incident response, and advanced security tools.

We are looking for a skilled and experienced Security Operations Center (SOC) Analyst Level 2 to join our cybersecurity team. As an SOC Analyst Level 2, you will be responsible for analyzing and responding to security incidents, providing advanced threat detection, investigation, and remediation. You will work with a team of SOC Analysts and security engineers to proactively identify potential security threats and manage incidents to mitigate risk to the organization. This role requires strong technical knowledge, problem-solving skills, and the ability to handle complex security issues.

We are seeking a proactive and detail-oriented Security Operations Center (SOC) Analyst Level 1 to join our team. In this entry-level role, you will monitor and respond to security alerts, help mitigate security incidents and support the overall security posture of the organization. As a SOC Analyst Level 1, you will work closely with senior security analysts to identify potential threats and escalate incidents as necessary. This position provides an excellent opportunity for individuals looking to build their careers in cybersecurity.

The Enterprise Solution Engineer serves as the technical bridge between the sales organization and prospective clients. You will own the technical dimension of the sales cycle — from discovery through proof-of-concept to close — ensuring that proposed solutions align precisely with customer requirements and business objectives. This role requires equal parts technical depth and communication skill.

The AWS Cloud Application Support Engineer is responsible for the day-to-day health, availability, and performance of cloud-hosted applications running on Amazon Web Services. You will serve as the primary escalation point for application-level incidents, work closely with development and DevOps teams, and continuously improve monitoring, alerting, and runbooks to reduce mean time to resolution (MTTR).

The AWS Cloud Systems Engineer is responsible for designing, deploying, and maintaining scalable, secure, and reliable infrastructure on Amazon Web Services. You will work across compute, storage, networking, and identity domains to ensure environments are optimized for performance, cost, and security. This role operates at the infrastructure layer and partners closely with application, security, and DevOps teams.

The AWS Cloud Network Engineer is responsible for designing, implementing, and operating cloud networking infrastructure on Amazon Web Services. You will architect and manage VPCs, hybrid connectivity, DNS, load balancing, and network security controls to ensure high availability, performance, and security across cloud and on-premises environments. This is a hands-on technical role requiring deep expertise in both cloud-native networking and traditional networking principles.

The Technical Project Manager (TPM) plays a key role within the IT Operations team, responsible for planning, implementing, and overseeing a variety of technical infrastructure and operations projects. This role blends technical proficiency, project management expertise, and stakeholder collaboration to ensure successful delivery of IT initiatives. The ideal candidate will coordinate cross-functional teams, translate business and technical requirements into actionable deliverables, and drive projects to completion within scope, budget, and timeline. They will also maintain technical documentation, promote operational efficiency, and support continuous improvement efforts across the IT organization. This position is fully remote, with work hours aligned to Central Time Zone (CT).

The DevOps Engineer (Developer) sits at the intersection of software development and infrastructure operations. This role is development-forward — you will build, maintain, and improve the pipelines, tooling, and platforms that enable engineering teams to ship software quickly and reliably. You will write real code, not just configure tools, and you will champion automation, observability, and developer experience across the organization.

We are looking for a skilled and experienced Security Operations Center (SOC) Analyst to join our cybersecurity team. As an SOC Analyst, you will be responsible for analyzing and responding to security incidents, providing advanced threat detection, investigation, and remediation. You will work with a team of SOC Analysts and security engineers to proactively identify potential security threats and manage incidents to mitigate risk to the organization. This role requires strong technical knowledge, problem-solving skills, and the ability to handle complex security issues.

We are seeking a Project Manager to lead our NetSuite ERP implementation project. This role requires managing the end-to-end project lifecycle, coordinating cross-functional teams, and ensuring timely delivery of NetSuite modules and customizations. The ideal candidate has strong project management experience and a solid understanding of ERP implementations.

The Enterprise Architect provides strategic technical guidance and ensures the NetSuite ERP solution aligns with organizational goals, IT standards, and enterprise architecture principles. The architect balances technical feasibility with business value.

We are seeking a meticulous Quality Assurance (QA) Analyst to ensure the successful delivery of our NetSuite ERP implementation. The QA Analyst will design and execute test plans, validate system functionality, and ensure that all configurations, customizations, and integrations meet business requirements and quality standards. The ideal candidate has experience in ERP testing, strong analytical skills, and a thorough understanding of NetSuite modules.

The Business Analyst will gather, analyze, and document business requirements to ensure the NetSuite implementation aligns with organizational goals. This role bridges business needs with technical solutions.

The NetSuite Developer is responsible for designing, developing, and maintaining customizations, integrations, and workflows to ensure NetSuite meets business needs. The role requires deep technical knowledge and hands-on development expertise.

We are seeking an experienced Technical Project Manager (TPM) to lead our Claims System Modernization initiative. The TPM will drive end-to-end project execution, working closely with business stakeholders, architects, developers, QA teams, and external vendors to deliver a modern, efficient, secure, and scalable claims processing platform. The ideal candidate has deep project management expertise, strong technical understanding, and a background in insurance, claims operations, or enterprise system modernization.

We are seeking a skilled Security Specialist to own the configuration, optimization, and integration of incident.io and a suite of core security tools across our environment. This role sits at the intersection of security engineering and operations, ensuring our incident management platform is tuned for rapid response and that our security toolstack — spanning endpoint, email, DNS, identity, and SIEM — is consistently configured, monitored, and improved.

The ideal candidate is hands-on, detail-oriented, and comfortable managing multiple security platforms simultaneously. You will serve as the subject-matter expert for incident.io and act as a force multiplier for the security team by reducing alert fatigue, automating response workflows, and producing actionable documentation for both internal and stakeholder audiences.