AWS Cloud Application Support Engineer
Careers
AWS Cloud Application Support Engineer
Employment:
Full-Time
Setup:
WFH
The AWS Cloud Application Support Engineer is responsible for the day-to-day health, availability, and performance of cloud-hosted applications running on Amazon Web Services. You will serve as the primary escalation point for application-level incidents, work closely with development and DevOps teams, and continuously improve monitoring, alerting, and runbooks to reduce mean time to resolution (MTTR).
Key Responsibilities
Monitor, triage, and resolve application-level incidents across AWS-hosted environments (EC2, ECS, EKS, Lambda, RDS, etc.).
Respond to alerts from monitoring platforms (CloudWatch, Datadog, PagerDuty, or equivalent) and restore service within defined SLAs.
Analyze application logs, traces, and metrics to diagnose root causes and implement fixes or workarounds.
Collaborate with development teams to deploy, configure, and troubleshoot application updates and releases.
Maintain and improve runbooks, playbooks, and escalation procedures.
Participate in on-call rotations for after-hours incident response.
Contribute to CI/CD pipeline improvements and deployment automation.
Identify recurring issues and drive permanent resolutions through problem management.
Requirements
Required Qualifications:
3+ years of experience in cloud application support, cloud operations, or a related role.
Hands-on experience with AWS services: EC2, S3, RDS, Lambda, CloudWatch, IAM, ECS/EKS.
Proficiency in at least one scripting language (Python, Bash, or PowerShell).
Familiarity with containerization technologies (Docker, Kubernetes).
Experience working with CI/CD pipelines (Jenkins, GitHub Actions, AWS CodePipeline, or equivalent).
Strong troubleshooting skills across application layers (API, database, infrastructure).
Experience with ITSM platforms (ServiceNow, Jira, or equivalent).
Preferred Qualifications:
AWS Certified Cloud Practitioner, Developer, or SysOps Administrator certification.
Experience with Infrastructure as Code tools (Terraform, CloudFormation, CDK).
Familiarity with microservices architectures and event-driven systems.
Exposure to observability platforms (Datadog, New Relic, Splunk).
What We're Looking For:
A detail-oriented, calm-under-pressure engineer who takes ownership of production issues and is committed to continuous improvement. You communicate clearly with both technical teams and business stakeholders and treat every incident as an opportunity to make the system more resilient.
